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Operations Team Leader: Practical Exam Delivery (Fixed term for 1 year)

Salary: £30,805 per annum

Location: London (City)

Closes: 05 November 2018


Operations Team Leader Practical Job Description Oct 18.doc

Operations Team Leader Practical Person Spec Oct 18.docx

ABRSM is proud to be the world's leading provider of music learning and assessment services. Every year, over 600,000 musicians take our exams, in over 90 countries. We are a charity supporting the teaching and learning of music in partnership with the Royal Schools of Music. Our mission is to inspire achievement in music.

We are recruiting for the role of Team Leader: Practical to join the Practical team in our Global Operations Department, which is responsible for the delivery of graded exams, Diplomas, Music Medals and other assessments and services across the world. The department processes all exam entries, schedules, appointments and results. The Practical team is responsible for the delivery of practical graded music exams worldwide. As Team Leader, you will be responsible for the following:

  • Leading a team of coordinators in the delivery of practical products and services in major markets in an efficient, cost-effective, customer-focused way
  • Providing guidance to team Administrators, Local Representatives and Examiners
  • Control of delivery costs
  • Maintaining good working relationships with Local Representatives, Examiners and customers

This particular role works with our representatives to ensure the efficient and smooth delivery of our exams in China, Indonesia, India, Bangladesh, Middle East, Sri Lanka, Korea, Japan, Philippines, Taiwan and UK. They also follow up after each exam session, analyse data and use this to develop the business by proposing business development and teacher support initiatives to relevant colleagues.

To succeed in this role, you will need to demonstrate a good understanding of the importance of the customer experience and proven ability to supervise a team in order to coordinate complex operational processes, ideally internationally. You will possess good analytical skills and have experience of using finance and other operational systems and technologies. Great communication skills are essential, as you will be in regular, close contact with international representatives and our examiners and you will also need to motivate, train and assign work to colleagues working alongside you. Some knowledge of/interest in ABRSM’s work and aims would be an advantage and the ability to speak Mandarin Chinese is highly desirable, though not essential, for this role.

This is an excellent opportunity to develop a variety of skills, working in an exciting and dynamic environment with friendly colleagues. This post is expected to be required from January 2019 for 1 year.

ABRSM offers its employees a range of benefits, including an interest-free season ticket loan (after passing a probationary period) and a contributory pension scheme.We are based in contemporary offices with good facilities for staff close to the Barbican in the City of London, which has excellent transport links.

Applications must be submitted online by 10.00 on 1 November 2018.

Interviews are expected to be held in the week beginning 12 November 2018.

For enquiries please contact Nicky Prentice:

ABRSM is committed to safeguarding and promoting the welfare of children and young people and we expect our workforce to share this commitment.

Applying for this role