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Operations Coordinator: Representative Recruitment and Training (Fixed term)

Salary: Circa £27,500 per annum

Location: London (City)

Closes: 04 February 2019


Operations Coordinator Rep Support Recruitment and Training Job Description.doc

Operations Coordinator - Rep Support Rep Recruitment and Training Person Spec.docx

ABRSM is proud to be the world's leading provider of music learning and assessment services. Every year, over 600,000 musicians take our exams, in over 90 countries. We support the teaching and learning of music in partnership with the Royal Schools of Music. Our mission is to inspire achievement in music.

The Representative Support team works with our Local Representatives in the UK and overseas to ensure that ABRSM provides the best possible service to its customers.

As Operations Coordinator, you will be will a key contact for Representatives and be responsible for the recruitment, selection and induction training of Local Representatives globally. Together with team colleagues, you will support Representatives though all aspects of their role and will be responsible for maintaining good working relationships between Local Reps and other stakeholders.

This role will suit someone who has a comprehensive understanding of how to ensure good customer experience in an operational context. Experience of managing and working with volunteers would be an advantage. You will need the confidence and ability to deliver engaging and effective presentations to groups of representatives and you will be required to work autonomously, making decisions in line with operational guidelines and processes. You will also need to demonstrate an understanding of financial processes and management of costs.

We anticipate that this post will be required until the end of 2019. 

ABRSM is a friendly company that offers its employees a range of benefits, including an interest-free season ticket loan (after passing a probationary period) and a contributory pension scheme. We are based in contemporary offices with good facilities for staff close to the Barbican in the City of London, which has excellent transport links.

Applications must be submitted online by 10.00 on 4 February 2019.

Interviews are expected to be held on 11 February 2019.

For enquiries please contact Nicky Prentice:

ABRSM is committed to safeguarding and promoting the welfare of children and young people and we expect our workforce to share this commitment.

Applying for this role