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Operations Coordinator: Customer Communications

Salary: £27,853 per annum

Location: London (City)

Closes: 03 May 2019

Documentation:

Operations Coordinator Customer Support, Customer Comms- Job description.docx

Operations Coordinator Customer Support Customer Comms Person Spec_ - 2019.docx

Operations Coordinator: Customer Communications

Global Operations Department

Salary: £27,853

ABRSM is proud to be the world's leading provider of music learning and assessment services. Every year, over 600,000 musicians take our exams, in over 90 countries. We are a charity supporting the teaching and learning of music in partnership with the Royal Schools of Music. Our mission is to inspire achievement in music.

We are recruiting for the role of Operations Coordinator: Customer Communications to join the Customer Communications team in our Global Operations Department, which is responsible for the delivery of graded exams, Diplomas, Music Medals and other assessments and services across the world. The department processes all exam entries, schedules, appointments, and results.

The Customer Communications team are on the front line of customer support dealing with a high volume of phone and email in a contact centre environment, providing a consistently high standard of service at all times.

The Operations Coordinator: Customer Communications is responsible for ensuring that the team work in the most efficient way to answer queries, resolving complaints from customers and other stakeholders, and driving activity to achieving targets. They regularly analyse data from our systems, to provide daily reporting of performance, and coordinate resources in the most effective way.

We are looking for an individual who has proven experience of supervising and motivating a team in a busy contact centre environment and who is committed to providing a superb standard of customer service, even in pressurised conditions. This is an excellent opportunity to further develop your skills in managing resources and communication in a company which is about to embark on an exciting programme of change.

ABRSM is a friendly company that offers its employees a range of benefits, including an interest-free season ticket loan (after passing a probationary period) and a contributory pension scheme.We are based in contemporary offices with good facilities for staff close to the Barbican in the City of London, which has excellent transport links.

Applications must be submitted online by 10am Thurs 3rd May.

Interviews are expected to be held on Thurs 9th May.

The vacancy is expected to have a start date in July.

For enquiries please contact Simon Dutson: sdutson@abrsm.ac.uk

ABRSM is committed to safeguarding and promoting the welfare of children and young people and we expect our workforce to share this commitment.

Applying for this role