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Global Operations Administrator (FTC - Customer Comms)

Salary: £24,216

Location: London (City)

Closes: 20 February 2020


Global Operations Administrator Job Description Feb 2020.pdf

Global Operations Administrator Person Spec.pdf

Getting to the ABRSM office.pdf

Global Operations Administrator (Customer Comms - FTC 23/08/2020)

Global Operations Department

Salary: £24,216 per annum

ABRSM is proud to be the world's leading provider of music learning and assessment services. Every year, over 600,000 musicians take our exams, in over 90 countries. We support the teaching and learning of music in partnership with the Royal Schools of Music. Our mission is to inspire achievement in music.

You will need experience of working in a contact centre or a similar environment dealing with high volumes of calls and email enquiries, providing outstanding customer service. You will need to be enthusiastic, friendly and happy to work flexibly as part of a team. Your work will include:

  • Dealing with a variety of enquiries by phone and email
  • Fast, accurate data entry
  • Timetabling
  • Issuing exam results

In order to provide full telephone support to our customers throughout normal office opening hours, you will be required to work flexibly and on a rota basis, with start times varying from 8:30 to 9:30 and finish times varying from 16:30 to 17:30.

This is a great opportunity to work as part of a busy team and to broaden your customer service and administration experience in a friendly and supportive environment.

ABRSM has good facilities for staff in contemporary offices and is in a great location with excellent transport links in the City of London.

Online applications for this position should be submitted by 10am on 20 February 2020.

Interviews are expected to be held week commencing on 24 February 2020.

For enquiries please contact Simon Dutson:

ABRSM is committed to safeguarding and promoting the welfare of children and young people and we expect our workforce to share this commitment.

Applying for this role